Policies

We love all of our guests at The Beauty Bar by Luiza, and we want to make sure everyone feels at home in our friendly salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch! 

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Appointments

• Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however we request 48 hour cancelation notice. 

 

• We confirm all appointments via, text, email, or phone call and send out appointment reminders. 

 

• Any late arrival will shorten your appointment time and will NOT be made up by running into the next client’s scheduled appointment. 

 

• Please understand that when you forget, cancel, or change your appointment without enough notice, we miss the opportunity to fill that appointment with another salon guest who may have wanted it. When you miss an appointment, your stylist is NOT paid for the duration of the appointment. 

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• As a result, any appointment canceled less than 48 hours before or during the day of the appointment will be subject to a 50% cancellation fee for the scheduled service that was canceled. 

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• Also, any missed appointments without notice will result in the inability too pre-book any future appointments. You may call the day of and schedule an appointment for that day, pending availability.

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Deposits for Extended Appointments

• A deposit of $100 is required to reserve appointments that are 2 hours or longer. (Ex: smoothing services, corrective color, Balayage, hair extensions, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full deposit refund.

 

Children

• Children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company.

 

• We encourage parents to visit the salon without their children unless the child has an appointment. Children need to be able to sit still during their appointments so the stylist can perform quality service. Please note that children posing a risk to their safety or are causing a commotion, will be asked to leave.

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Payment

• We accept cash, check, all credit and debit cards, Apple Pay, Google Pay, and CashApp. We also offer Afterpay for larger services. 

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Gratuity

• We CANNOT add gratuity to your purchase on credit or debit cards. 

• We offer Tippy as way to add tips to your card.

• We CANNOT add gratuity to Gift Certificates.

 

 

​Returned Check

• Any returned check will result in a $35.00 service charge plus the face amount of the check to be paid before any other services can be rendered.

 

Redo Policy

• If you are not entirely satisfied with your service, please call within 7 days and schedule within 2 weeks from the original service date for a redo. Any redo requested made after two weeks from the original service date will be under the discretion of management approval. The redo policy doesn’t cover a change in the style. Full service price applies after two weeks. 

 

Return Policy

• If you are returning or exchanging a product within 14 days of the original purchase, it is our pleasure to provide you with a product of equal value or a store credit.

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Elite Club (Pineapple Points)

• We believe in rewarding our loyal guests. Each 1000 points equates to $1 towards your retail purchases at the salon. Please know that you are automatically enrolled in our Elite Club Points Club and automatically earn points when you:

 

1. Refer a New Guest to our Salon (5000pts)

2. Leave a Facebook, Google, or Yelp Review (2-5000pts)

3. Purchase Retail Products (40x Retail Value)

4. Re-Book your Next Appointment during your appointment (1000pts)

5. Pay with Cash (1000pts)

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